Returns
Any return or exchange is solely at the discretion of class* and restocking and freight charges will apply.
Made to order items cannot be exchanged, returned or credited.
Items cannot be returned or exchanged without prior approval from class*
If you wish to enquire about a return, please contact us here
Guarantee
All class* products are durable for long-term performance and value.
class* promises the original purchaser that it will repair or replace with comparable product, at it’s discretion and free of charge (for material and components), any product, part or component which fails under normal use over the duration of the specified warranty term (taken from the date of purchase). Normal commercial usage is defined as the equivalent of a single shift, 40 hour work week.
Upon lodging a warranty claim, a copy of the original purchase order (or advise of this purchase order reference number), along with a detailed description of the service required and a photograph or video outlining the fault, must be provided to class*.
Goods purchased from class* are covered by guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. The Customer is entitled to a replacement or refund in a case of major fault, and to compensation in the case of reasonable foreseeable loss or damage. Goods will also be repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.
Limitations:
Minor variations in dimensions, colour, grain or finish in Goods received by a Customer, when compared with images or descriptions on the Website or in the Catalogue, are not covered by this Warranty. The Warranty does not cover damage that affects only packaging. Goods will also be repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.
Exclusions:
This warranty does not apply and no other warranty applies to:
– Products that were not installed, used or maintained in accordance with assembly instructions.
– Normal wear and tear, which is to be expected over the course of ownership.
– Upholstery fabric (including mesh) and textiles.
– Abuse, misuse, accident, or repeated knocks, for example by rigid armrests against table edges.
– Alteration or modification of the product including substitution of original components.
– Variations occurring in surface materials (e.g: colour fastness, sheen on laminates or matching grains, textures and colours across dissimilar lots).
– Upholstered armrests.
– Products used for rental purposes.
To the extent allowed by law, class* makes no other warranty, either express or implied, including any warranty of merchantability or fitness for a particular purpose. class* will not be liable for any consequential or incidental damages.
Products, Availability & Assembly
Due to popularity or interruption of supply, some items may be unavailable or out of stock. While we strive to ensure that information on this website is always up to date, sometimes errors happen, for which we apologise.
Some items may require self-assembly; this is indicated by the kitset icon.
From time to time, it may be necessary to make changes to product specifications or prices. We reserve the right to make these changes without notice.
Colours
Reproduction of colours is as accurate as photographic processes allow, but please note that actual colours may vary slightly from what is displayed on your monitor.
Credits
class* reserves the right to offer credit facilities to any customer. class* further reserves the right to cancel or suspend those credit facilities if it so wishes, for any reason.
When a credit account requiring monthly payments has been authorised, all invoices issued by class* during a calendar month must be paid, by the customer, by the 20th day of the following month.
All payments must be made strictly in accordance with the terms and conditions authorised by class*.
Any overpayments will be refunded on request, provided that such request is received, in writing, within three months of the overpayment.
